0:19Our approach
Meet Sarah Harper
Sarah introduces her insurance claims background and the questions this series explores.
Sarah Harper
The insurance claims perspective
Sarah Harper
Insurance & Property Claims Advisor
Sarah Harper’s background includes senior claims examination, casualty adjusting and risk management. She previously served as a Senior Examiner at Markel Corporation and a Senior Casualty Adjuster at National Grange Insurance.
As Insurance & Property Claims Advisor at Northwest Construction & Insurance Law, she contributes the insurance claims perspective to the firm’s coordinated approach. Her role is to help assess claim documentation and insurers’ stated payment positions alongside the evidence of damage and required repairs.
Photo coming soon
Sarah Harper
Meet Sarah Harper
Sarah introduces her insurance claims background and the questions this series explores.
Conversations with Sarah Harper
What happens after a claim is filed.
Short conversations about the claim file, payment authority, repair evidence and the decisions property owners face. Each film includes captions and a transcript.
0:19
1:54Insurance claims
Who sets the carrier’s number?
How adjuster authority, supervisors and committees can affect a claim’s evaluation.
Sarah Harper
1:24Insurance claims
Why the first weeks matter
The initial investigation and the value of presenting your own repair scope.
Sarah Harper
1:37Insurance claims
When the carrier goes quiet
Reasons a claim may stall, and why policy deadlines need separate attention.
Sarah Harper
1:27Insurance claims
Why claims move when they move
Documentation, internal review and the calendars that influence claim decisions.
Sarah Harper
1:36Insurance claims
What the claims committee needs
Organizing the facts, coverage questions and damage evidence behind a disputed number.
Sarah Harper
2:01Insurance claims
What the carrier considers at renewal
Building characteristics, loss records and the deductible on your declarations page.
Sarah Harper
1:56Insurance claims
When a claim is priced from photos
What a desk adjustment may miss, and the role of additional damage evidence.
Sarah Harper
1:16Claims & decisions
The check you have not cashed
Why the payment letter, check language and policy deadlines should be reviewed together.
Sarah Harper
1:44Insurance claims
The builder’s insurance company
Understanding the other party’s carrier and presenting a supported claim.
Sarah Harper
0:12Our approach
Resources for association managers
Sarah points association managers toward practical resources for documenting a claim.
Sarah Harper
0:17Our approach
Request a damage and repair review
What to tell us about the damage, the proposed repairs and the insurer’s written position.
Sarah Harper
Start a conversation
Tell us what failed and what you’ve been told.
Share a short account of the damage, the proposed repairs and the insurer’s written position. We review inquiries for conflicts and fit before discussing further work.
No fee unless money is recovered for you on accepted matters, subject to a written fee agreement.